Privacy Policy & more

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Epic Network Group Privacy Policy

"At Epic Network Group, we are committed to protecting your privacy and ensuring the security of your personal data. This privacy policy outlines our practices and procedures for collecting, using, and disclosing your personal data.

1. Introduction

This privacy policy applies to the Epic Network Group website (the "Website") and any other online platforms or services provided by Epic Network Group (collectively, the "Services"). By using the Services, you agree to the terms of this privacy policy.

2. Personal Data We Collect

We collect various types of personal data, including:

- Contact information (e.g., name, email address, phone number)

- Demographic information (e.g., job title, company name)

- Online activity information (e.g., IP address, browser type, device type)

- Any other information you provide to us through the Services

3. How We Collect Personal Data

We collect personal data through various means, including:

- Online forms and surveys

- Email and phone communications

- Website analytics tools

- Social media interactions

4. Purpose and Use of Personal Data

We use your personal data for various purposes, including:

- Providing the Services

- Responding to your inquiries and requests

- Improving the Services

- Marketing and promotional activities

- Compliance with laws and regulations

5. Disclosure of Personal Data

We may disclose your personal data to:

- Our affiliates and subsidiaries

- Third-party service providers

- Government agencies and regulatory bodies and, other parties with your consent

6. Data Protection and Security

We take reasonable measures to protect your personal data from unauthorized access, disclosure, or destruction. These measures include:

- Encryption

- Firewalls

- Access controls

- Regular security audits

7. Your Rights and Choices

You have certain rights and choices regarding your personal data, including:

- Access and correction

- Deletion

- Opt-out of marketing communications

- Complaint to regulatory authorities

8. Changes to this Privacy Policy

We may update this privacy policy from time to time. We will notify you of any material changes by posting a revised version on our website.

9. Contact Us

If you have any questions or concerns about this privacy policy or our practices, please contact us at info@epicnetworkgroup.co or phone number +263 292 262 128.

Find other important policy documents below:

Epic Network Group Complaints and Feedback Policy

At Epic Network Group, we value the feedback and concerns of our clients, employees, and stakeholders. This policy outlines our process for handling complaints and feedback in a fair, timely, and effective manner.

Purpose

The purpose of this policy is to:

- Encourage open and honest communication

- Provide a clear and transparent process for raising concerns or complaints

- Ensure that all complaints and feedback are handled fairly and consistently

- Continuously improve our services and operations

Scope

This policy applies to all clients, employees, and stakeholders of Epic Network Group.

Types of Complaints and Feedback

We welcome complaints and feedback on the following topics:

- Quality of service

- Professional conduct

- Communication

- Timeliness

- Value for money

- Any other aspect of our services or operations

How to Provide Feedback or Make a Complaint

You can provide feedback or make a complaint by:

- Contacting our client services team by phone or email

- Submitting a feedback form on our website

- Writing to our office address

- Speaking with a member of our staff in person

What to Expect

When you provide feedback or make a complaint, you can expect:

- A prompt and courteous response

- A clear explanation of our process for handling your feedback or complaint

- A fair and impartial investigation of your concerns

- A resolution or outcome that addresses your concerns

Process for Handling Complaints and Feedback

Our process for handling complaints and feedback includes:

1. Acknowledgement: We will acknowledge your feedback or complaint within 48 working hours and provide a clear explanation of our process.

2. Investigation: We will investigate your concerns and gather relevant information.

3. Resolution: We will work to resolve your concerns and provide a clear outcome.

4. Follow-up: We will follow up with you to ensure that you are satisfied with the outcome.

Escalation Procedure

If you are not satisfied with the outcome of your complaint or feedback, you can escalate your concerns to our senior management team.

Confidentiality

We will maintain the confidentiality of all complaints and feedback, except where required by law or where necessary to investigate and resolve the issue.

Continuous Improvement

We use complaints and feedback to continuously improve our services and operations. We will review and analyze all feedback and complaints to identify areas for improvement.

Contact Us

If you have any questions or concerns about our complaints and feedback policy, please contact us at info@epicnetworkgroup.co / epiccons.za@gmail.com / +236 292 262 128 or call any phone number on our website to be guided.

By implementing this policy, we demonstrate our commitment to providing excellent service and continuously improving our operations.

Changes to this Complaints and Feedback Policy

We may update this Complaints and Feedback Policy from time to time. We will notify you of any material changes by posting a revised version on our website.